Frequently asked questions

FAQ

Which countries are you currently shipping to?

As of now we are shipping to the following countries/regions:

  • U.S.A
  • Canada

We hope to add more in the near future.

I'm ordering from outside the U.S., Are there customs and duties with my order?

All international shipments may be randomly chosen for inspection. The recipient of an international shipment is thus subject to such import taxes, customs, duties, and fees, which are estimated and charged at checkout, however, any additional duties, import taxes, or additional fees are the customer's responsibility. Potential charges for a customs clearance must be fulfilled by the recipient.

What is your return policy?

Returns are allowed within 14 days of purchase for a full refund or exchange for the U.S. & Canada Only. We are unable to accept any returns or exchanges from Europe & Australia at this time.

Product must be unused, unopened, and in their original packaging.

Customers are responsible for shipping costs for refunds and exchanges, unless there was a mistake on our part.

That said, we handle all returns and exchanges on a case-by-case basis, so please contact us by email at info@poorboy.shop if you need to start a return or exchange.

Please include the following in your email:

  • Name
  • Order #
  • Item being returned/exchanged
  • Reason for return

Do you offer returns for international orders?

Unfortunately, we are unable to accept returns/exchanges from Europe & Australia at this time.

What if my package is "Returned to Sender"?

If your package is returned to us, we will refund the order and the product will be available to repurchase through the website.

I put in the wrong address/didn't include my apartment #/building #, am I eligible for a refund?

Unfortunately, we are unable to process refunds for orders that were sent to the wrong address. Please double check the address you input.

What if my package is lost or stolen?

Poorboy Coffee is not responsible for any lost or stolen packages once they have been marked as delivered by the carrier. Please make sure to use a secure location or address where you can confidently receive your package. If you believe your package has been lost or stolen, please contact the shipping carrier directly for assistance.

When's the next drop?

The best way to find out about upcoming drops is by following us on Instagram: @poorboy.coffee