Refund policy

Refunds, Returns & Shipping Policy

Due to the perishable nature of coffee, all coffee sales are final.

Coffee Products

We do not accept returns or exchanges on coffee unless there was a mistake on our part (e.g. incorrect item sent, damaged product upon arrival). Coffee cannot be returned once it has left our facility.

If there was an error with your order, please contact us within 7 days of delivery, and we’ll make it right.

Non-Coffee Products

Returns are allowed within 14 days of purchase for a full refund or exchange for U.S. & Canada orders only.
International returns/exchanges (including Europe & Australia) are not accepted at this time.

To be eligible for a return:

• Product must be unused, unopened, and in its original packaging
• Customers are responsible for return shipping costs, unless the return is due to a mistake on our part

Roast-to-Order & Fulfillment Timing

Some orders may include items that are in stock, while others may include coffee that is roasted to order.
Roast-to-order items require additional processing time before shipping.

Shipping timelines may vary depending on:

• Roast schedule
• Order volume
• Carrier transit times

Shipping Delays & Lost Packages

Once an order has been handed off to the shipping carrier, we are not responsible for shipping delays.

If a carrier experiences delays or a package is marked as lost:

• We can assist in filing a shipping claim on your behalf
• We may attempt to secure a refund or replacement through the carrier
• We cannot guarantee a refund or replacement, as outcomes depend on the carrier’s claim process

Address Accuracy & Theft

We are unable to provide refunds for:

• Orders shipped to an incorrect address
• Packages marked as delivered but stolen

Please double-check your shipping information before checkout.
Addresses cannot be changed once an order has been shipped.

How to Contact Us

All returns, issues, and exceptions are handled case-by-case.
To get started, email us at info@poorboy.shop with the following:

• Name
• Order #
• Item(s) in question
• Reason for contacting us