Shipping policy

At Poorboy Coffee, we aim to deliver your order safely and on time. To provide you with the best possible service, we’ve established the following shipping policies:

1. Customer Responsibility for Shipping Information
   It is the customer’s responsibility to ensure that all shipping information provided is accurate and complete. Poorboy Coffee is not liable for packages delivered to incorrect or outdated addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for any reshipment costs.

2. Lost or Stolen Packages
   Poorboy Coffee is not responsible for any lost or stolen packages once they have been marked as delivered by the carrier. Please make sure to use a secure location or address where you can confidently receive your package. If you believe your package has been lost or stolen, please contact the shipping carrier directly for assistance.

3. Delivery Issues Due to Customer Error
   Any additional shipping costs, delays, or issues arising from customer errors, such as providing an incorrect shipping address, incomplete address information, or not retrieving packages from pickup points, will be the customer’s responsibility.

4. Customs, Duties, and Taxes (International Orders)
   For international orders, all taxes, duties, and customs fees are the responsibility of the buyer. Poorboy Coffee does not cover these costs, and they may be due upon delivery depending on the regulations of the destination country.

5. Package Tracking
   Once your order has shipped, you will receive a tracking number via email. Please monitor your package's tracking information and contact the carrier for any updates or issues with your delivery.

If you have any questions or need further assistance with your order, please contact us at [your contact email]. Thank you for choosing Poorboy Coffee!